Frequently asked questions
Here are some common questions about our company.
Yes! Every product is handmade in small batches by Mamta Sarraf using trusted, natural ingredients. No machines, no outsourcing — just real care.
Yes, most of our products are gentle and made for all skin types. However, we always recommend doing a patch test before full use
We have a special range of kids soaps made with safe, mild ingredients. For children under 2, please consult us directly.
Most products have a shelf life of 6–9 months. We mention expiry on each label, but since they’re made fresh, we suggest using them within 6 months for best results.
Due to the handmade and personal-care nature of our products, we currently don’t offer returns. But if there’s any issue, contact us — we genuinely care and will try our best to help.
Yes! We love being part of your special moments. You can message us directly for customized gifts, combos, or bulk orders.
Get in touch
Business Hours: 09.30 AM - 7:30 PM
(Please note, there may be delays in responses outside of normal business hours, weekends and public holidays.)
